Gravita Technology Gravita Technology

Small-to-Medium Enterprise Turnkey Solution

One Partner Builds, Hosts and Runs It

Your system built, hosted and kept running by one team, with one page, the handover sheet, that says who holds every key to it.

All in: Gravita builds, hosts and runs the system for you.

For businesses with no IT team that want a working system and one number to call. Any custom application, AI assistant or business website with email can be delivered this way.

If you already have an IT team or your own hosting, Build and Deploy or Build and Hand Over will usually cost you less. Ways to Work with Gravita

At a Glance

You Get
built, hosted and run for you
Fee
set out in your itemised quote
Your Keys
in your own account if you choose
Start
tell us what must keep running

Two Ways to Host, You Choose

Two Ways to Host, You ChooseGravita Hosts: Gravita's cloud account, Gravita, priced in your quote. In Your Own Account: Your company's cloud account, you, directly to the provider.Operation PhaseCloud server accountDatabase and backupsCode repositoryApp admin accountsDomain nameCloud server accountDatabase and backupsCode repositoryApp admin accountsDomain nameGravita's cloud accountYour company's cloud accountWhere It RunsGravita's cloud account, in Indonesia by defaultWho Pays the Server BillGravita, priced in your quoteWhere It RunsYour company's cloud account, in Indonesia by defaultWho Pays the Server Billyou, directly to the providerRunbookRunbookGravita HostsIn Your Own Account
Two Ways to Host, You ChooseGravita Hosts: Gravita's cloud account, Gravita, priced in your quote. In Your Own Account: Your company's cloud account, you, directly to the provider.OperationPhaseCloud server accountDatabase and backupsCode repositoryApp admin accountsDomain nameCloud server accountDatabase and backupsCode repositoryApp admin accountsDomain nameGravita's cloud accountYour company's cloud accountWhere It RunsGravita's cloud account,in Indonesia by defaultWho Pays the Server BillGravita, priced in your quoteWhere It RunsYour company's cloud account,in Indonesia by defaultWho Pays the Server Billyou, directly to the providerGravita HostsIn Your Own Account

Gravita Hosts

Your system runs in Gravita's cloud account, and the server bill is part of what Gravita charges, as set out in your itemised quote. Easiest for you.

In Your Own Account

A cloud account is opened in your company's name and you pay the server bill directly; Gravita runs it with the access you give. Nothing to move if you ever leave.

Where It Runs
Gravita's cloud account, in Indonesia by default
Your company's cloud account, in Indonesia by default
Who Pays the Server Bill
Gravita, priced in your quote
You, directly to the provider
What Happens If You Leave
We move the code, the data, the server access and the runbook to you, as the contract states.
You already hold everything; we hand back our access.

Turnkey Solution in Depth

Tell Us What Must Keep Running

Tell us what you need running. We will say which of the five ways to work with Gravita costs you least, even when it is not this one.

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The first conversation is free and there is no obligation.

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Ways to Work That Suit You

Turnkey Solution Ongoing Support

Problems Turnkey Is Made For

  1. Opening

    No one to call when it stops.

    The system will not open this morning; the freelancer who built it has moved on and nobody knows how it runs.

  2. Midday

    Many vendors, no single owner.

    A payment fails at the till; hosting, the app, email and payments each have a vendor, and each blames another.

  3. Closing

    Security and bills left to chance.

    Updates are skipped, a former cashier can still log in, and the domain and certificate lapse because they were paid on a staff member's personal card.

  4. Night

    Backups nobody has tested.

    Data is copied somewhere every night, but no one has ever tried to restore it.

Any day: rules nobody has checked. PSE registration, UU PDP duties and data location may apply, and nobody has looked.

Everything Included

Everything in Custom Application or AI Solution, plus the running of it.

Your Address on the Internet

  • Your domain name and its settings.
  • A security certificate (the padlock in the browser) that renews itself.
  • Email the app sends, such as password resets and order confirmations.

Keeping It Safe

  • Hosting for the app and its database, in Indonesia unless agreed otherwise.
  • Storage for files and photos.
  • Daily automatic backups in a separate location, with a restore tested before launch.
  • Access limited to the people who need it.

Keeping It Running

  • A release process that tests every update before it reaches you, with a way back.
  • Monitoring with alerts to a named person.
  • After launch, the running of your system is priced in your quote: fixes, small changes, updates, security patches, backups and the server bill.
  • A check of whether your system must register as a PSE, and help to register.

Who Does What, before and after Launch

Gravita
You
Build
Runs the five Development Phase steps, sets up hosting and backups
Explains the work, tests the system, signs the BAST
Warranty Period
Fixes errors in the agreed scope at no charge for three months after the BAST
Reports what does not work
Run
The Operation Phase: keeping it running, fixing, updating, backups, support, as priced in your quote
Uses the system and calls one number

See the steps: Development Phase and Operation Phase.

Warranty Period. Errors in the agreed scope are fixed at no charge for three months after you sign the BAST.

Sample: Handover Sheet

One page that says who holds every key to your system. You receive it at launch and an updated copy every year.

Item
Registered In
Who Holds the Login
Gravita's Access
Where It Is Written Down
Domain name
The bakery's company
The owner
Admin access while Gravita runs the system
This sheet and the runbook
Cloud server account
Code repository
Database and backups (where, how often, date of the last restore test)
App admin accounts
Email sending service
Security certificate
Runbook (how to run and restore the system)

Examples to show what is possible. They are not Gravita clients.

Examples of Systems Run for a Business

Example: A Bakery Chain with Five Outlets in Malang

The Situation
The owner wants one ordering and stock system and has no IT staff.
What We Would Deliver
The system built and hosted in Indonesia, with daily backups, and run by Gravita.
What Would Change
One partner and one number to call.

Example: A Motorcycle Parts Wholesaler in Medan

The Situation
The previous developer left, and the old app runs on a server nobody can log into.
What We Would Deliver
The data moved to a new system in an account in the business's own name, then run by Gravita.
What Would Change
The owner holds the keys and has support.

Example: A Training Institute in Jakarta

The Situation
Registration, payments and certificates run on email and spreadsheets.
What We Would Deliver
A registration portal with QRIS payment through a payment provider and certificates, hosted and maintained, with students' data handled under UU PDP.
What Would Change
Staff stop matching transfers by hand.

Example: A Logistics Firm Supplying a Large Corporate Client

The Situation
The client requires data to stay in Indonesia and a security test before launch.
What We Would Deliver
Hosting in an Indonesian data centre, the security test arranged before go live, and the documents the client asks for.
What Would Change
The firm meets its client's rules without its own IT team.

Examples to show what is possible. They are not Gravita clients.

Rules That May Apply to Your System

PSE Registration

A website or app that sells, takes payments or processes customers' personal data for transactions must be registered as a private electronic system operator (PSE) through OSS before it goes live. We check your case and help you register.

Check Whether Your App Must Register as a PSE

Our Role under UU PDP

When Gravita hosts your system, Gravita processes your customers' data on your behalf as a data processor, under a data processing agreement that says what we may do with the data, how it is protected, and how it is returned or deleted. We flag specific personal data, such as health records, children's data or personal financial data, from the design stage.

Personal Data Duties for a Small Business

Where Data May Be Stored

For government bodies and institutions they appoint, PP 71/2019 requires the system and its data to be managed and stored in Indonesia. Private businesses may store data abroad if regulators can still supervise and reach it. We host in Indonesia by default and check your case before quoting.

Source: PP 71/2019 Articles 2, 20 and 21.

This is a summary, not legal advice.

Questions about Turnkey

What does running the system cover?

Running the system is priced in your quote: hosting and the server bill when Gravita hosts, monitoring, backups, security updates, fixes, small changes and support. Larger new features get their own quote.

What if Gravita stops operating?

Choose hosting in your own account and you already hold everything. If Gravita hosts, the contract gives you the code, the data, the server access and the runbook (the guide to run it).

What if the system goes down?

Monitoring alerts a named person, and your support plan states how fast we respond. Every update can be undone.

How often are backups made?

At least daily, kept in a separate location, with a restore tested before launch and on a schedule after.

Can we move to our own IT team later?

Yes. We hand over the code, the data, the server access and the runbook, and reduce our access to what you choose.

Development Phase

Systems built to one client's order, in five steps.

Operation Phase

After launch, the system needs care to stay useful.

After launch: three months of warranty, then the care below.

Development Phase, Operation PhaseWe learn how your business works and what the system must do. We plan how the system will work and agree the plan with you. We build the system and test that it works. You review the result and approve it before launch. The system goes live for your business. We watch that the system stays available and working. We fix problems when they appear. We update the system as your business changes. Backups of your data are kept. You have someone to ask when you need help.1Understand the need2Design3Build and test4Your approval5Launch6Keep it running7Fix8Update9Back up10SupportAfter launch, the systemneeds care to stay useful.Operation PhaseDevelopment Phase
Development Phase, Operation PhaseWe learn how your business works and what the system must do. We plan how the system will work and agree the plan with you. We build the system and test that it works. You review the result and approve it before launch. The system goes live for your business. We watch that the system stays available and working. We fix problems when they appear. We update the system as your business changes. Backups of your data are kept. You have someone to ask when you need help.Development PhaseUnderstand the need1Design2Build and test3Your approval4Launch5Operation PhaseAfter launch, thesystem needs care tostay useful.6789106Keep it running7Fix8Update9Back up10Support

Every Business Deserves the Right Technology

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