AI and Productivity

Write clear prompts, summarise long documents, check an AI answer before you use it, and keep customer details out of the chat.

AI and Productivity

Why AI Sounds Sure and Can Still Be Wrong

Language models generate answers word by word based on statistical probability, which makes their answers sound completely confident even when the underlying facts are mistaken.

T1Fluent DraftSentenceT2ConfidentIncorrect TokenG1Verification Gate(Source Document)T3CorrectedAccurateStatement
T1Fluent DraftSentenceT2ConfidentIncorrectTokenG1VerificationGate(SourceDocument)T3CorrectedAccurateStatement

Token Predictor lights: the language model generates a fluent draft sentence token by token based on statistical training data.

Checking an AI Answer before You Use It

Checking an AI Answer before You Use ItAI assistants can give wrong answers that sound sure. Google and Microsoft both advise you to check a response against other sources before you act on it.1Expect mistakesGemini Apps may sometimesproduce inaccurateinformation2SourcesA side panel with links3No Sources buttonNo links for that response4Open the links and readthemThe page says what theanswer says5Trusted sourcesThe official page or thesupplier6Names of peopleDouble-checking responses7Thumbs downGive feedback
Checking an AI Answer before You Use ItAI assistants can give wrong answers that sound sure. Google and Microsoft both advise you to check a response against other sources before you act on it.1Expect mistakesGemini Apps maysometimes produceinaccurateinformation2SourcesA side panel withlinks3No Sources buttonNo links for thatresponse4Open the links andread themThe page says whatthe answer says5Trusted sourcesThe official page orthe supplier6Names of peopleDouble-checkingresponses7Thumbs downGive feedback
  1. Expect mistakes. Google says Gemini Apps may sometimes produce inaccurate information and can hallucinate, meaning it presents wrong information as fact.
  2. Look for the Sources button. In Gemini on a computer, a Sources button appears at the bottom of a response or inside it. Selecting it opens a side panel with links.
  3. Know the limit. Google says not all responses include related links. If there is no Sources button, Gemini gave no links for that response.
  4. Open the links and read them. Check that the page says what the answer says.
  5. Compare with a trusted source. Microsoft advises checking responses against trusted sources, because the same prompt can give different results. For prices, rules and deadlines, use the official page or the supplier.
  6. Take extra care with names of people. Google advises double-checking responses, especially about people.
  7. Report a wrong answer. In Gemini, click the thumbs down button and give feedback. Do not rely on the assistant for medical, legal or financial advice.

How AI Uses Your Own Business Data

A free AI assistant can help you draft replies to customers. Google asks users not to enter confidential information, so leave names, phone numbers and bank details out of the chat.

From Tips to Your Own System